REFUND & RETURN POLICY

Last updated: October 25, 2026

90-DAY MONEY-BACK GUARANTEE

At Arthur Calder, customer satisfaction is our priority. We want every customer to feel confident when purchasing from our collection of boots, jackets, footwear, and accessories.

That's why we offer a 90-Day Money-Back Guarantee on eligible purchases made through our official website.

If you are not satisfied with your purchase, you may request a return and refund within 90 days of delivery.

We encourage customers to carefully inspect and try on their products after delivery. Normal fitting, inspection, and reasonable intended use during the guarantee period will not automatically disqualify a return.

Products must not be intentionally damaged, significantly altered, or misused.

This voluntary guarantee is provided in addition to your rights under applicable consumer protection laws.

RETURN ELIGIBILITY

To qualify for a return under our 90-day guarantee:

• The return request must be submitted within 90 days of delivery.

• The product must not have been intentionally damaged, modified, or misused.

• The product must be returned with its original accessories, packaging, and components, where reasonably available.

• The customer must provide a valid order number or other proof of purchase.

• The customer must follow the return instructions provided by our Customer Care team.

Customers are welcome to try on their boots, jackets, and other apparel to evaluate fit, comfort, and appearance.

Normal fitting and reasonable intended use do not automatically invalidate our 90-day satisfaction guarantee.

Returns involving deliberate damage, unauthorized modifications, excessive damage unrelated to normal use, or fraudulent claims may be declined under the voluntary guarantee, without limiting statutory consumer rights.

HOW TO START A RETURN

Before sending anything back, please email:

support@arthurcalder.com

Please include:

• Your order number

• The item or items you wish to return

• The reason for the return

• Photographs, if the item arrived damaged, defective, or incorrect

We aim to respond within 1–2 business days, Monday through Friday, with return instructions and the appropriate return address.

Please do not send products to an address without first receiving return instructions from our Customer Care team.

RETURN SHIPPING

Return shipping costs for voluntary returns under our 90-day satisfaction guarantee are the customer's responsibility unless otherwise confirmed by Arthur Calder.

If an item arrives damaged, defective, or incorrect, Arthur Calder will cover reasonable return shipping costs where required by applicable law.

We recommend using a tracked shipping service and keeping proof of postage.

Customers are responsible for securely packaging returned products to prevent damage during transportation.

If a return shipment is lost, please contact the shipping carrier and our Customer Care team so the circumstances can be reviewed.

Original shipping charges, if any, are non-refundable unless required by applicable law, including applicable statutory withdrawal rights.

EXCHANGES

Customers may request an exchange within 90 days of delivery.

Exchanges are subject to product and size availability.

Customers may request exchanges for reasons including:

• Incorrect sizing or fit

• Preference for another available size

• Preference for another available color or style

• Damaged, defective, or incorrect products

As Arthur Calder is currently operating its Final Closing Sale, certain sizes, colors, and styles may become unavailable without restocking.

If your preferred replacement is unavailable, you may choose another available option or request an eligible refund under this policy.

If an item is defective, damaged, or incorrect, we will provide an appropriate replacement, repair, or refund in accordance with applicable consumer law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your Arthur Calder boots, jackets, or accessories arrive damaged, defective, incomplete, or different from what you ordered, contact:

support@arthurcalder.com

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos, where reasonably possible

• Photographs of the packaging and shipping label, if relevant

Once the issue has been reviewed, Arthur Calder will provide an appropriate solution, such as replacement, repair, or refund, depending on the circumstances and applicable law.

Customers will not be required to pay return shipping costs for qualifying defective or incorrect items where prohibited by applicable law.

REFUNDS

Once your eligible return has been received and reviewed, we will email you to confirm the refund status.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval, or sooner where required by applicable consumer law.

Your bank, card issuer, or payment provider may require additional time to process and display the funds.

If more than 15 business days have passed since your refund was approved, please contact:

support@arthurcalder.com

The refundable amount will be determined according to the eligible purchase, the terms of the guarantee, and applicable consumer law.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

support@arthurcalder.com

Orders may be cancelled before processing or dispatch, where operationally possible.

If your order has already entered fulfillment or has been shipped, cancellation may no longer be possible before delivery.

In that case, the standard return process and any applicable statutory cancellation rights will apply.

COMPLIMENTARY GIFTS & AVAILABILITY

Selected Arthur Calder orders may include complimentary promotional gifts or accessories at no additional product cost.

These gifts are provided as part of qualifying promotional purchases and are subject to availability.

Gift Substitution Policy

If an advertised complimentary gift becomes unavailable, temporarily out of stock, or cannot be supplied, Arthur Calder reserves the right to replace it with another complimentary gift of equal or greater value, at no additional cost to the customer.

The replacement gift may differ in appearance, design, color, or product type from the originally advertised item.

We aim to ensure that every eligible customer receives the promotional benefit associated with their qualifying purchase.

If you request a full refund for a qualifying purchase, we may ask you to return the associated complimentary gift along with the purchased products, subject to applicable consumer law.

Complimentary gifts have no separate cash refund value.

Any statutory rights relating to defective, incorrect, or non-conforming promotional items remain unaffected.

EU & UK RIGHT OF WITHDRAWAL

Customers in the European Union and United Kingdom generally have the legal right to withdraw from an eligible online purchase within 14 days of delivery without providing a reason.

After notifying us of the withdrawal, customers generally have an additional 14 days to return the goods.

Refunds under statutory withdrawal rights will be processed within the deadlines required by applicable law. Where permitted, reimbursement may be withheld until the returned goods or evidence of their return has been received.

This right applies independently of our voluntary 90-Day Money-Back Guarantee.

Customers may inspect and try on products as permitted by applicable law. Any legally permitted deduction for diminished value will be assessed according to the relevant rules.

Certain statutory exceptions may apply where legally applicable.

Nothing in this policy limits mandatory consumer rights, including rights relating to faulty, defective, or non-conforming goods.

NON-RETURNABLE CONDITIONS

Under our voluntary 90-day satisfaction guarantee, returns may be declined in the following circumstances:

• Products intentionally damaged after delivery

• Products significantly altered or modified without authorization

• Products damaged through improper use or neglect

• Products showing significant damage unrelated to normal fitting or intended use

• Products repaired, dismantled, or materially modified without authorization

• Fraudulent return requests

• Requests submitted outside the 90-day voluntary guarantee period, except where required by law

Normal fitting, inspection, and reasonable intended use during the guarantee period do not automatically make a product non-returnable.

These conditions do not override mandatory statutory withdrawal rights or legal remedies for defective products.

90-DAY SATISFACTION GUARANTEE

Every eligible Arthur Calder purchase is covered by our 90-Day Money-Back Guarantee, beginning on the date of delivery.

Our satisfaction guarantee is designed to give customers the opportunity to evaluate their purchase with confidence.

Whether you are purchasing leather boots, jackets, footwear, or other accessories, we want you to feel satisfied with your Arthur Calder experience.

If you are not satisfied with your purchase, contact us within 90 days of receiving your order to request a return.

The satisfaction guarantee does not replace any legal warranty or consumer rights that apply to defective or non-conforming goods.

FINAL CLOSING SALE & PROMOTIONAL ORDERS

Arthur Calder is currently offering selected products through its Final Closing Sale — Up to 80% OFF.

Products purchased during promotional campaigns remain eligible for our 90-Day Money-Back Guarantee where stated.

Promotional pricing does not automatically remove return or refund eligibility.

Our promotional offers may include:

• Up to 80% OFF selected products

• Free Worldwide Shipping

• Additional quantity-based discounts

• Complimentary gifts on qualifying purchases

Quantity discounts may include:

• 2 items — Extra 20% OFF

• 3 items — Extra 25% OFF

• 4 or more items — Extra 30% OFF

Additional quantity discounts, complimentary gifts, and free-shipping offers are subject to the terms presented at the time of purchase.

Due to the nature of our Final Closing Sale, certain products, sizes, and colors may not be restocked once sold out.

If a promotional purchase is returned, the refund will be based on the amount actually paid, adjusted as required for any applicable promotional conditions and consumer law.

Promotional discounts do not override applicable statutory rights.

INTERNATIONAL RETURNS

Arthur Calder serves customers across multiple international markets.

Return shipping arrangements may differ depending on your country of residence.

Customers should contact our support team before returning an item to obtain the correct destination and instructions.

International customers may be responsible for return postage and applicable shipping arrangements for voluntary returns, except where local consumer law requires otherwise.

Mandatory consumer rights applicable in the customer's jurisdiction remain unaffected.

CUSTOMER CARE COMMITMENT

At Arthur Calder, our responsibility to customers continues after an order has been delivered.

We are committed to providing support for:

• Order and delivery questions

• Product materials, sizing, and fit inquiries

• Returns and refunds

• Damaged or defective products

• Exchanges and product availability

• Promotional gifts and replacements

• Warranty and satisfaction guarantee requests

• General customer assistance

Our team will review requests fairly and provide appropriate assistance in accordance with this policy and applicable consumer law.

CONTACT

Arthur Calder Customer Care

Email: support@arthurcalder.com

Website: https://arthurcalder.com

For the fastest assistance, please include your order number when contacting our support team.